An order can be cancelled before the shipment. Any advance payment received against the cancelled order shall be refunded. Gift cards issued are not returnable and non Refundunable and cannot be redeemed for cash.
Order is treated as Cancelled when • Unavailability of products after order confirmation. • If the area is unserviceable • Not in the interest of company or Suspicious orders.
Returns when in case, if you received a damaged product or a product different from the order placed, the same must be reported to us within 24 hours of product delivery. You need to mail us at firstname.lastname@example.org along with a product image. Mail must be from Your registered mail id with us. You can also call us at 0250 - 6516565
Please check before purchasing a product whether it is returnable or non-returnable.
Also, note the product must be under the returnable policy if not the same cannot be returned. Please check on this while ordering a product.
Original invoice of the product is a must and the product should be unused & in its original packaging condition along with Price tags, Warranty card, box, accessories, and other things received along with the product. Returns once approved You need to keep the same ready for returns & the same shall be picked up by our logistic partner from the place it was delivered & returned to us. Upon receipt of the product by us, we shall check the product authenticity & the complaint with 48 working hours. If the returned product is defective or damaged we will refund the amount paid for the product through the mode through which it was received by us within 5 working days alternatively instead of a refund we can replace the product also or issue a credit voucher. Upon receipt of the product should our team find the claimed complaint is not valid or it’s a false complaint raised by the customer & has no merits then the product shall be returned by courier to the customer at his costs. Which has to be prepaid to us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
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